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GSMA's job application

Join Our Team!

Great Smoky Mountains Association is a non-profit organization founded in 1953 to provide educational services and programs to Great Smoky Mountains National Park. We're looking for employees for our visitor center store locations who love the park and enjoy helping our 10 million visitors each year experience the Smokies to the fullest.

Be our Interpretive Products & Services Director

Great Smoky Mountains Association seeks an Interpretive Products and Services Director to lead our expansive, award-winning publishing and interpretive product development program. Key to GSMA’s retail success is the wide array of publications it produces for the park’s 11 million annual visitors, ranging from low-priced pamphlets to a series of backpack-friendly guides; scholarly works; music CD and film-quality DVDs; and support for Park Service-related signs, exhibits, visitor information campaigns, and other materials.

The IP&S Director and his/her team also produce membership periodicals, including Smokies Life magazine, and five annual issues of Smokies Guide, the park’s official newspaper. Each of our periodicals and many of our publications have won national awards. GSMA also publishes materials in a variety of formats, such as music CDs, DVDs, and “Smoky Mountain Minute” video podcasts. In addition, the IP&S team creates marketing materials to support GSMA’s retail and membership operations as well as products used by the National Park Service to influence visitor behaviors with regard to safety and resource protection.

The IP&S director supervises a talented staff comprised of a digital media/videographer and three graphic designers and contracts with freelance authors, photographers, videographers, cartographers, and subject matter experts to create compelling, engaging interpretive materials. The director collaborates continuously with park staff, GSMA senior leadership, and GSMA’s board members to identify interpretive media needs and respond creatively to those needs, as well as to suggest new solutions to keep the Smokies at the forefront of educational and retail trends.

Please click HERE to learn more about this opportunity, including minimum qualifications and application instructions.

Type: Full-time (40 hours a week) year-round
Location: GSMA Headquarters, Great Smoky Mountains National Park, Gatlinburg, TN
Hiring Rate: Grade 30; salary commensurate with experience; comprehensive benefits package
Projected Hire Date: July 2017
Supervisor: Executive Director
Deadline: May 29, 2017


Be a Sales Assistant

Sales Assistant: All Locations

Job Statement: Under general supervision, performs administrative and clerical duties in operation of sales outlet managed by the Great Smoky Mountains Association. Is responsible for assisting customers with purchases and inquiries about the Park and Association. Is responsible for providing interpretive assistance and assisting visitors with identification of indigenous wildlife, flora and fauna. Is responsible for sales transactions and for ensuring proper inventory of sales shelves.

Join Our Team! Make someone's visit to the Smokies
special, while supporting the important work our
organization does every day to benefit this
national park. Watch this VIDEO to get a brief look at
what we sell and how we help the visitors and park.

Duties: Operates computerized cash register to accept payment and make change for merchandise at sales outlet; assists customers with a selection of merchandise for purchase. Answering visitors' inquiries about programs of Association and National Parks Service, directions to points of interest within the region or National Park or identification of flora and fauna and wildlife; summons aid in cases emergency; refers inquiries to proper NPS or Association officials as necessary.

Maintains shelf inventory of merchandise for sale; stocks shelves, brochure and leaflet dispensers, display tables, etc.; obtains necessary items from the stock area. Collects and prepares records of money from brochure and leaflet dispensers. Operates video/audio player in sales area. Balances cash register drawer at the end of the day and makes deposits. Opens and closes sales outlet at prescribed times, securing sales outlet at end of work day. Assists with periodic inventories; may complete stock orders for warehouse delivery.

Minimum training and experience: Graduation from high school and 1 to 2 years of experience in retail sales, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must have general knowledge of the programs, goals and objectives of the Great Smoky Mountains Association and the National Park Service.

Type: Temporary
Hiring Rate: 5 $9.85/hr. (25¢/hr. increase after 90 days) + incentive pay
Hire Date: mid-March
Supervisor: Senior Store Manager
Deadline: Until position is filled

Required for all Positions: Please submit a completed job application, cover letter and current resume to Kelli Green, Human Resources, 865.436.7318 Ext. 228.

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