Great Smoky Mountains Association is a non-profit organization founded in 1953 to provide educational services and programs to Great Smoky Mountains National Park. We're looking for employees for our visitor center store locations who love the park and enjoy helping our 10 million visitors each year experience the Smokies to the fullest.

Careers with GSMA


Employment Opportunities

Open Positions: Chief Financial Officer, Sales Assistant 

Please make sure to review the qualifications for the position. You will then need to download and fill out the application. Submit your completed application, resume, and cover letter by emailing our HR department HERE. Email is preferred.

Chief Financial Officer (CFO)

Great Smoky Mountains Association (GSMA) is expanding its workforce to add a Chief Financial Officer (CFO) to its ranks. GSMA is the educational nonprofit partner to Great Smoky Mountains National Park that operates visitor center bookstores, creates award-winning publications, and engages over 31,000 members in its work.

The CFO will oversee the finance, accounting, and accounts payable functions including direct supervision of two experienced personnel. He/she will ensure GSMA complies with generally accepted accounting principles and that it maintains the highest degree of data integrity and transparency at all times. The CFO will ensure accurate and timely preparation of all financial statements, reports and other related materials and will have overall responsibility for the integrity of financial data and information for GSMA. The CFO will join GSMAs creative and collaborative senior leadership team, actively participating in strategic planning and execution, assessing and reporting on financial risks and opportunities and helping to set and track financial goals, objectives and budgets. The CFO will report to the Chief Executive Officer (CEO).

The ideal candidate is a Certified Professional Accountant or has a Master’s degree in Business Administration, supplemented by at least five years of supervisory and nonprofit accounting experience.

GSMA offers a fast-paced, collegial work environment with unlimited opportunities to engage visitors in the stewardship of Great Smoky Mountains National Park, the most visited park in the National Park System. This is a full-time year-round position based in Gatlinburg, TN. Salary is competitive and depends on the candidate’s experience. GSMA offers a full suite of benefits including health care coverage, life insurance, vacation and sick leave, and a matching 403b retirement plan.

To apply, submit your completed employment application, resume, cover letter, three professional references, and salary requirements to kelli@gsmassoc.org. A full position description is located at www.smokiesinformation.org. Incomplete submissions will not be considered. This position is open until filled. Applications review will begin on July 9, 2019.

Sales Assistant: All Locations

Jungle Brook by Jim Thompson
Join Our Team! Make someone's visit to the Smokies special, while supporting the important work our organization does every day to benefit this national park.

Job Statement: Under general supervision, performs administrative and clerical duties in operation of sales outlet managed by the Great Smoky Mountains Association. Is responsible for assisting customers with purchases and inquiries about the Park and Association. Is responsible for providing interpretive assistance and assisting visitors with identification of indigenous wildlife, flora and fauna. Is responsible for sales transactions and for ensuring proper inventory of sales shelves.

Duties: Operates computerized cash register to accept payment and make change for merchandise at sales outlet; assists customers with a selection of merchandise for purchase. Answering visitors' inquiries about programs of Association and National Parks Service, directions to points of interest within the region or National Park or identification of flora and fauna and wildlife; summons aid in cases emergency; refers inquiries to proper NPS or Association officials as necessary.

Maintains shelf inventory of merchandise for sale; stocks shelves, brochure and leaflet dispensers, display tables, etc.; obtains necessary items from the stock area. Collects and prepares records of money from brochure and leaflet dispensers. Operates video/audio player in sales area. Balances cash register drawer at the end of the day and makes deposits. Opens and closes sales outlet at prescribed times, securing sales outlet at end of work day. Assists with periodic inventories; may complete stock orders for warehouse delivery.

Minimum training and experience: Graduation from high school and 1 to 2 years of experience in retail sales, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must have general knowledge of the programs, goals and objectives of the Great Smoky Mountains Association and the National Park Service.

Type: Temporary
Hiring Rate:  $10.10/hr. (25¢/hr. increase after 90 days) + incentive pay
Hire Date: As Needed
Supervisor: Senior Store Manager
Deadline: Until position is filled


Required for all Positions: Please submit a completed job application, cover letter and current resume to Kelli Green, Human Resources, 865.436.7318 Ext. 228.