Great Smoky Mountains Association is a non-profit organization founded in 1953 to provide educational services and programs to Great Smoky Mountains National Park. We're looking for employees for our visitor center store locations who love the park and enjoy helping our 10 million visitors each year experience the Smokies to the fullest.

Careers with GSMA

Employment Opportunities

Open Positions:

Chief Financial Officer
Sales Assistant

Please make sure to review the qualifications for the position. You will then need to download and fill out the application. Submit your completed application, resume, and cover letter by emailing our HR department HERE. Email is preferred.

Chief Financial Officer, Gatlinburg, TN

Job Statement: Great Smoky Mountains Association (GSMA) seeks a Chief Financial Officer (CFO) to join our team! GSMA is the educational nonprofit partner to Great Smoky Mountains National Park that operates visitor center bookstores, creates award-winning publications, and engages over 34,000 members in its work.

The CFO oversees the finance, accounting, and accounts payable functions including direct supervision of two experienced personnel. He/she ensures GSMA complies with generally accepted accounting principles and that it maintains the highest degree of data integrity and transparency at all times. The CFO ensures accurate and timely preparation of all financial statements, reports and other related materials and has overall responsibility for the integrity of financial data and information for GSMA. The CFO works closely with GSMAs creative and collaborative senior leadership team, actively participating in strategic planning and execution, assessing and reporting on financial risks and opportunities and helping to set and track financial goals, objectives and budgets. The CFO reports to the Chief Executive Officer (CEO).

GSMA offers a fast-paced, collegial work environment with unlimited opportunities to engage visitors in the stewardship of Great Smoky Mountains National Park, the most visited park in the National Park System. This is a full-time year-round position based in Gatlinburg, TN. Salary is competitive and depends on the candidate’s experience. GSMA offers a full suite of benefits including health care coverage, life insurance, vacation and sick leave, and a matching 403b retirement plan.

To apply, submit your completed employment application, resume, cover letter, three professional references, and salary requirements to Incomplete submissions will not be considered.

Minimum training and experience: The ideal candidate is a Certified Professional Accountant or has a Master’s degree in Business Administration, supplemented by at least five years of supervisory and nonprofit accounting experience.

Type: Full-time
Hire Date: As Needed
Supervisor: Chief Executive Officer (CEO)
Deadline: Until position is filled
More Information: Please click HERE for more details about the position.

Sales Assistant: Cades Cove Visitor Center, Sugarlands Vistor Center

Jungle Brook by Jim Thompson
Join Our Team! Make someone's visit to the Smokies special, while supporting the important work our organization does every day to benefit this national park.

Job Statement: Under general supervision, performs administrative and clerical duties in operation of sales outlet managed by the Great Smoky Mountains Association. Is responsible for assisting customers with purchases and inquiries about the Park and Association. Is responsible for sales transactions and for ensuring proper inventory of sales shelves.

Duties: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

  • Operates visitor center sales outlet; performs opening/closing procedures; operates media player to showcase video media available for sale; secures sales outlet at end of workday.
  • Provides customer service in person or by telephone; provides assistance/information related to park/visitor center services, facilities, activities, locations, distances, merchandise, charges/fees, procedures, or other issues; directs visitors to points of interest within park; provides information regarding programs of the Association and the National Park Service (NPS); provides interpretive information to assist visitors with identification of indigenous wildlife, flora, and fauna; refers inquiries to proper Association officials, NPS officials, Gateway Regional Visitor Center partners, or other personnel as appropriate.
  • Performs retail sales work; assists customers with selection of merchandise for purchase; conducts sales transactions; operates computerized cash register; process credit card payments, accepts cash payments, and makes change for items purchased.
  • Promotes the benefits of GSMA membership to visitors; recruits and processes new members and renewal members.
  • Records/secures moneys received; collects money deposited by visitors into brochure/leaflet dispensers; sorts, counts, and records money; balances cash register drawers; prepares bank deposits.
  • Maintains/stocks vending machines; collects, records, and secures money; coordinates service/repair when needed.
  • Maintains/displays shelf inventory of merchandise for sale; stocks shelves, brochure/leaflet dispensers, and display tables; places, moves, or removes stock items; replenishes items as necessary; obtains items from stock room.
  • Initiates requests for new/replacement materials from warehouse; inspects deliveries to verify accuracy and completeness of order; identifies incorrect or damaged items; packages items for shipment; communicates with warehouse personnel regarding status of orders, discrepancies, or problems; assists in conducting periodic inventories.

Minimum training and experience: Graduation from high school and 1 to 2 years of experience in retail sales, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must have general knowledge of the programs, goals and objectives of the Great Smoky Mountains Association and the National Park Service.

Type: Seasonal through November, 20-40 hours per week
Hiring Rate:  $10.40/hr. (25¢/hr. increase after 90 days) + incentive pay. $15 travel stipend per day for Cades Cove Visitor Center ONLY
Hire Date: As Needed
Supervisor: Senior Store Manager
Deadline: Until position is filled, 3-4 spots available

Required for all Positions: Please submit a completed job application, cover letter and current resume to Kelli Green, Human Resources, 865.436.7318 Ext. 228.