Great Smoky Mountains Association is a non-profit organization founded in 1953 to provide educational services and programs to Great Smoky Mountains National Park. We're looking for employees for our visitor center store locations who love the park and enjoy helping our 10 million visitors each year experience the Smokies to the fullest.

Employment Opportunites

Open Positions: Sales Assistant | Information Technology Specialist | Marketing Content Specialist

Please make sure to review the qualifications for the position. You will then need to download and fill out the application. Submit your completed application, resume, and cover letter by emailing our HR department HERE. Email is preferred.

Download an Application

Sales Assistant: All Locations

Jungle Brook by Jim Thompson
Join Our Team! Make someone's visit to the Smokies special, while supporting the important work our organization does every day to benefit this national park.

Job Statement: Under general supervision, performs administrative and clerical duties in operation of sales outlet managed by the Great Smoky Mountains Association. Is responsible for assisting customers with purchases and inquiries about the Park and Association. Is responsible for providing interpretive assistance and assisting visitors with identification of indigenous wildlife, flora and fauna. Is responsible for sales transactions and for ensuring proper inventory of sales shelves.

Duties: Operates computerized cash register to accept payment and make change for merchandise at sales outlet; assists customers with a selection of merchandise for purchase. Answering visitors' inquiries about programs of Association and National Parks Service, directions to points of interest within the region or National Park or identification of flora and fauna and wildlife; summons aid in cases emergency; refers inquiries to proper NPS or Association officials as necessary.

Maintains shelf inventory of merchandise for sale; stocks shelves, brochure and leaflet dispensers, display tables, etc.; obtains necessary items from the stock area. Collects and prepares records of money from brochure and leaflet dispensers. Operates video/audio player in sales area. Balances cash register drawer at the end of the day and makes deposits. Opens and closes sales outlet at prescribed times, securing sales outlet at end of work day. Assists with periodic inventories; may complete stock orders for warehouse delivery.

Minimum training and experience: Graduation from high school and 1 to 2 years of experience in retail sales, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must have general knowledge of the programs, goals and objectives of the Great Smoky Mountains Association and the National Park Service.

Type: Temporary
Hiring Rate: 5 $9.85/hr. (25¢/hr. increase after 90 days) + incentive pay
Hire Date: mid-March
Supervisor: Senior Store Manager
Deadline: Until position is filled

Information Technology Specialist: Home Office

Job Statement:  Manage, maintain and develop the Association’s multi operating systems (Mac and PC) for Point-of-Sale, Membership, Graphic Design, Accounting, network operations, telecommunications, buildings security, cyber security, and to provide user training and support. 

Duties: For a full list of requirements, please download the qualifications HERE

Minimum training and experience: Bachelor’s degree in computer science, information systems or related field; supplemented by three (3) years previous experience as a help desk technician, computer technician, or IT support; CompTIA A+, CompTIA Net+ certification or other related IT professional certification; ability to meet all Tennessee and North Carolina state required licensure/certifications; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Ability to troubleshoot and resolve multiple issues, and to multitask, prioritize, and manage time efficiently. Excellent verbal and written communication skills. Must possess and maintain a valid driver’s license. Must be able to pass criminal and credit checks. 

Type: Full Time 
Hiring Rate: Dependant on Experience
Hire Date: Immediate Consideration
Supervisor: CEO
Deadline: Until position is filled

Marketing Content Specialist: Home Office

Job Statement: Great Smoky Mountains Association is recruiting an enthusiastic, energetic and experienced Marketing Content Specialist to join our team. The successful candidate will excel in all marketing channels; especially content development, nonprofit storytelling, brand management, field marketing and social media.

Duties: For a full list of requirements, please download the qualifications HERE. To be considered as an applicant, please submit:

  • a completed GSMA job application
  • up-to-date resume
  • a writing sample you’ve published on the web
  • one additional writing sample you’re proud of
  • a cover letter outlining your experience and what unique qualities you would bring to position

Minimum training and experience: High school diploma or GED; supplemented by college level course work or vocational training in secretarial science; supplemented by two (2) years previous experience and/or training that includes office management or public relations experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid driver’s license.

Type: Full Time

Hiring Rate: Dependent on Experience

Hire Date: Immediate Consideration

Supervisor: Marketing and Membership Director

Deadline: Until position is filled

Required for all Positions: Please submit a completed job application, cover letter and current resume to Kelli Green, Human Resources, 865.436.7318 Ext. 228.