Reset Password

You can request a password reset by clicking on the Forgot your Password link on the Store Login page. After submitting your email address, you should receive an email within 10-15 minutes. Please make sure to check your spam folder. When you set or reset your password, please keep in mind that it must be at least 8 characters long.

**Important: If you don't see an email in your inbox or spam/junk folder within 10-15 minutes, please email us at to request a password reset.  

If you’ve forgotten the email address used to create your account, please contact us at and provide these details so we can assist you:

  • Your first and last name
  • If you are a member with GSMA

If you're already logged into your Webstore account and don't know your password, you can update your password through your account page under Password. 

Homepage Screenshot Step One to Login

Homepage Screenshot Reset Password Step 2

Homepage Screenshot Reset Password Step 3